| Core Platform |
| Users Included |
Up to 3 |
Unlimited |
Unlimited |
| Guest Collaborators |
Up to 3 |
Up to 100 |
Unlimited + external policies |
| Core Workspace Apps |
CRM, 1 Page, 1 Desk, basic Boards, Meet, Inbox |
Full Acquire, Engage, Deliver suite |
Custom deployment options |
| Customer Ops |
| CRM Lifecycle |
1 CRM space, 250 records, default fields/stages, 50-row CSV imports |
Full CRM, custom fields, approvals, campaigns, and API integrations |
Advanced governance + integrations |
| Approval Queues |
Not included |
✓ |
✓ + policy controls |
| Custom Fields |
Not included |
✓ |
✓ + governed schemas |
| Pages, Widgets & Routing |
1 Page, one active capture route, Workroomly subdomain |
Multiple Pages, widgets, routing flows, custom domains, source tracking |
Advanced routing + policy controls |
| Campaigns, Broadcasts & Sequences |
Not included |
✓ |
✓ + custom controls |
| Desk & Support Workflows |
1 Desk, 50 tickets/month, manual tickets and status changes |
Multiple Desks, higher ticket volume, routing, SLAs, workflow rules |
Custom routing + SLAs |
| Business Email Included |
External mailbox connection only |
Hosted domains and team mailboxes |
Domain federation |
| Developer/API & Webhooks |
Not included |
✓ |
✓ + enterprise controls |
| AI & Intelligence |
| CoBrain AI Limits |
1,000 credits/mo |
5,000 credits/user |
Custom quota + model options |
| AI Meeting Recaps |
Limited |
✓ |
✓ with governance |
| Customer Ops Briefings (Pulse) |
Limited |
✓ |
✓ + advanced controls |
| Collaboration & Execution |
| Meeting Time Limit |
45 min |
Up to 5 hours |
Custom |
| Participant Capacity |
100 |
100 |
Custom |
| Booking Types |
1 booking type, up to 60-minute slots |
Multiple booking types, longer bookings |
Custom scheduling policies |
| Boards, Goals & Files |
10 projects, 25 epics, 250 tasks, manual movement |
Full execution suite with workflow rules |
Advanced controls |
| Storage & Admin |
| Storage |
5GB workspace |
20GB/user |
1TB+ pooled |
| Admin Controls |
Owner/member basics |
Advanced workspace controls, roles, module access |
Delegated admin + SCIM |
| Audit Logs |
No |
Activity and audit logs |
Full logs + exports |
| Add-ons |
Not available |
AI, storage, broadcast email, lead discovery |
Custom add-on packages |
| SLA Availability |
No |
No |
Contractual SLA |